FAQ

1. How to join open an account?
   Go to "Register" at the home page and you will be brought to the registration page.
   
   
   
   
2. How to update my bank account?
   You can update your bank account by simply going to 'Profile' and click 'My Bank Account' to add your bank account detail
   
   
   
   
3. How to make a deposit?
   Login to your account and click on ‘Deposit’. Follow all the steps shown, including selecting your preferred payment option.
   
   

   EeziePay
   

   
   
   
4. How to make a withdrawal?
   Click on the "Withdrawal" section and fill in the amount that you want to withdrawal.
   
   
   
   
5. How to update my user information?
   You can update your information by simply going to 'Profile'.Dont forget to click ' Update' to save the changes
   
   
6. Is my personal information secure?
   We will not disclose your personal information to any third party. Your personal details are confidential and we will ensure that there are secured all the time.
   
   
7. Forget username or password?
   Kindly seek clarification from any of our customer support representatives
   
   
8. How to change my password?
   You can update your password by simply going to 'Profile' and click 'Change Password' .Dont forget to click ' Update' to save the changes
   
   
9. What methods are there for deposit transactions?
   - ATM transfer
   - Internet transfer
   - Eeziepay online transfer
   
   
10. What if my deposit is not made on time?
    Kindly seek clarification from any of customer support representatives who are available round the clock to assist you
    
    
11. What is the minimum amount required for a withdrawal?
    The minimum amount required for each withdrawal transaction is MYR 100
    
    
12. Can I make a withdrawal through a third party account?
    No, all withdrawals made must be through the bank account registered in the user’s Weplay profile.
    
    
13. Is the website Weplay available on mobile devices?
    Yes! We will automatically redirect you to our mobile site if you access Weplay on your mobile device
    
    
14. Do you offer bonuses on mobile games?
    Yes, we offer the same bonuses on both desktop and mobile sites
    
    
15. Can I not to choose any promotion package?
    - Yes, minimum withdrawal is x2.5 of deposit amount.